Automated Customer Engagement Solutions, Inc. (ACES) Covers: automatic.services (corporate) and missedcall.services (product) Product: Missed Call Services (MCS) Effective date: September 23, 2025 Contact: support@missedcall.services • compliance@automatic.services
Not legal advice. These Terms are a business contract. Laws vary by jurisdiction; consult counsel for your specific use.
Missed Call Services (MCS) is an AI-assisted call handling solution for service businesses (e.g., plumbing). MCS can answer/triage calls, capture leads, book jobs, send SMS/email notifications, record/transcribe calls (if enabled), and integrate with third-party platforms for scheduling and CRM.
Legal entity: Automated Customer Engagement Solutions, Inc. (“ACES”, “we,” “our”).
Corporate site: https://automatic.services/
Product site: https://missedcall.services/
Ownership: MCS is owned and operated by ACES.
You must be 18+ and authorized to bind your business. You are responsible for:
Protecting credentials and access.
Configuring call flows, prompts, routing, and integrations.
Ensuring your use complies with applicable laws and carrier policies.
MCS is not a substitute for emergency services (e.g., 911). Do not rely on or present it as an emergency channel.
You, as the business user, agree to:
Consent & Identification (Voice/SMS): Obtain, document, and honor consent for calling/messaging. Identify your business in the first outbound message and provide clear opt-out instructions (e.g., “Reply STOP to unsubscribe, HELP for help. Msg&data rates may apply.”).
Opt-outs: Immediately honor standard keywords (STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT; and also REVOKE, OPTOUT as applicable). Maintain suppression lists.
Do-Not-Call: Scrub against national and internal DNC lists and honor revocations of consent at any time.
A2P 10DLC: Provide accurate brand/campaign registrations, sample messages, use cases, and ensure HELP/STOP behavior.
Recording & Disclosure: If you enable call recording, provide legally required one-party/two-party consent notices.
Lawful, compliant content: No deceptive, abusive, or prohibited use; no SHAFT-type restricted content; no caller-ID spoofing.
Rate/Throughput: Operate within sanctioned rates; do not attempt to evade carrier filters.
Audit Trail: Maintain logs of opt-ins/opt-outs, script versions, call consent, and disclosures.
AI voice & prerecorded/“artificial” voice: If used, treat as “artificial/prerecorded” for consent standards under applicable law.
You will not use the Services to transmit unlawful, harmful, harassing, misleading, or infringing material; to harvest personal data without consent; to send spam; to circumvent carrier rules; or to probe/attack networks.
For any recurring/programmatic messaging you send through MCS:
First message includes your business name, purpose/frequency, opt-out/HELP language, and “Msg&data rates may apply.”
We recommend double opt-in for recurring programs.
Send a STOP confirmation upon opt-out and cease further messages (except the confirmation).
Retain opt-in evidence (time, method, source) and enforce opt-outs globally.
To deliver telephony/messaging/AI, we use vetted providers (e.g., Twilio for carrier connectivity, Synthflow for agent runtime, hosting/LLM providers, analytics, ticketing). You authorize our use of such providers solely to deliver the Services. We provide an updated list upon request and process data under appropriate data-protection terms.
You grant ACES a limited license to process Customer Data (including call audio, recordings, transcripts, SMS content) to provide and improve the Services and meet legal obligations. You control retention via settings; absent a setting, our default retention is 24 months. You may request deletion, subject to lawful holds.
Fees are as posted on our site or order form. Usage-based telephony/messaging fees, carrier surcharges, registration fees (e.g., A2P), and taxes are passed through. Trial terms (if offered) are posted with the offer.
We use commercially reasonable efforts for uptime and support. Carrier outages, internet issues, or force majeure events are excluded.
We own the platform, models, and UI. You own your Customer Data, brand content, and scripts. You grant us a limited license to use your marks for operation/communication (e.g., caller identification).
Each party protects the other’s confidential information and implements reasonable technical/organizational security measures. See our Privacy Policy and Security Overview for details.
Except as expressly stated, the Services are provided “as is.” We disclaim all implied warranties (merchantability, fitness, non-infringement). We do not guarantee lead volume, conversion, or message delivery.
You will indemnify ACES from claims arising out of your unlawful content, lack of consent, DNC violations, recording without required notice, or misconfigured campaigns/integrations.
Our aggregate liability under these Terms is limited to the fees you paid in the preceding three (3) months, excluding amounts owed under your indemnification.
We may suspend/terminate for policy violations, unlawful use, or non-payment. You may terminate per your plan. On termination, we delete/return Customer Data per your instruction and legal obligations.
These Terms are governed by the laws of the State of Oklahoma (USA), without regard to conflicts rules. Exclusive venue is Payne County, Oklahoma, unless otherwise agreed in a signed order.
We may update these Terms; material changes will be posted with a new effective date. Continued use after the effective date constitutes acceptance.
Contact:
Corporate/Compliance: compliance@automatic.services
Product Support: support@missedcall.services
Mailing Address: 3910 W. 6th Ave. Suite 152 Stillwater, Oklahoma, 74074 USA