Privacy Policy

Automated Customer Engagement Solutions, Inc. (ACES) Product: Missed Call Services (MCS) Effective date: September 23, 2025 Contact: privacy@automatic.services • privacy@missedcall.services

1) Scope

This Policy explains how ACES processes personal information on automatic.services and missedcall.services, and through the MCS platform (voice, SMS, transcripts, operational metadata). Where you are our customer, you are the business controlling the relationship with your callers/texters; you are responsible for providing required notices and collecting consent from your end users.

2) Categories of Data We Process

  • Identity & contact: name, business name, role/title, phone numbers, email, postal address.

  • Call & message content: call audio, call recordings (if enabled), voicemail, transcripts/summaries, SMS/MMS content, delivery and status events.

  • Technical: device/browser, IP address, identifiers, cookies, analytics events, diagnostics.

  • Configuration: account settings, call flows, scripts/prompts, routing rules, integration keys.

  • Support & billing: tickets, usage, plan, payment references (processed by our payment processor).

3) Sources

  • You (as our customer/admin) and your authorized users.

  • Callers/texters who contact numbers managed by MCS.

  • Integrated providers (telephony/messaging carriers, agent runtime, schedulers/CRMs).

  • Cookies/SDKs on our sites and app.

4) Purposes & Legal Bases

We process data to:

  • Provide the Services (route/answer calls, generate transcripts, send messages/alerts, maintain logs).

  • Operate, secure, and improve the platform (quality, analytics, abuse/fraud prevention).

  • Compliance (A2P registration, opt-out enforcement, DNC, lawful requests).

  • Support & billing (issue resolution, usage rating/invoicing).

  • Marketing (only with consent where required; you can opt out at any time).

If you are in the EEA/UK, our bases include contract performance, legitimate interests (service security, fraud prevention), consent (where required), and legal obligation.

5) Messaging Compliance (A2P/TCPA)

  • Opt-in: For recurring SMS, the initial message identifies your business and purpose/frequency and includes opt-out and HELP instructions plus “Msg&data rates may apply.”

  • Opt-out keywords: We honor STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT (and, where applicable, REVOKE, OPTOUT). We send a confirmation and cease further messages (except that confirmation).

  • HELP: Returns assistance details.

  • Revocation of consent: Callers/texters may revoke consent at any time. We maintain suppression lists to prevent further messaging.

6) Call Recording & Transcription

If you enable recording, you are responsible for providing required notice/consent under one-party/two-party laws. Transcripts and summaries are generated to deliver the service (e.g., job details for dispatch). Where an AI or “artificial” voice is used, treat it as artificial/prerecorded for consent purposes.

7) Sharing & Subprocessors

We share data with service providers solely to operate the Services, including but not limited to:

  • Telephony/messaging connectivity: (e.g., Twilio)

  • Agent runtime/AI orchestration: (e.g., Synthflow)

  • Hosting/LLM, analytics, ticketing, email providers

We require appropriate confidentiality, security, and data-protection terms. We maintain a current subprocessor list upon request and will notify you of material changes as required.

8) International Transfers

We may transfer data to countries where we and our providers operate. Where required, we implement appropriate safeguards (e.g., SCCs).

9) Retention

Unless you configure otherwise, our default retention for call recordings and transcripts is 24 months. Messaging opt-out/suppression records are retained to enforce compliance. We may preserve data as needed to comply with law, resolve disputes, and enforce agreements.

10) Security

We implement reasonable technical and organizational measures (network isolation, access controls, encryption in transit, monitoring, backups). No system is 100% secure; please use strong passwords and MFA.

11) Your Choices & Rights

  • Messaging: Reply STOP to unsubscribe; HELP for help.

  • Email: Use the unsubscribe link or contact us.

  • Cookies: Use browser controls; where required, we present a consent banner.

  • Data rights: If you are an end user of our customer, contact them to exercise rights (access, deletion, correction). We assist customers in fulfilling such requests. Customers/admins may contact us at privacy@automatic.services .

12) California & Other Jurisdictions

For California residents (CCPA/CPRA), you may request access, correction, deletion, and opt-out of “sale/share” of personal information, as applicable. We do not knowingly sell personal information. Submit requests to privacy@automatic.services .

13) Children

Our Services are not directed to children under 13. Do not use MCS to collect children’s data.

14) Third-Party Links

Our sites/platform may link to third-party sites/services. Their privacy practices govern their properties.

15) Changes

We may update this Policy; material changes will be posted with a new effective date. Continued use constitutes acceptance.

Contact: